The ViVa Universe

Welcome to the ViVa Universe

One company. Multiple worlds of specialized services.

Call Center

The problem

Customers wait, repeat themselves and give up.

What we do

• Inbound and outbound calls, chat and email, handled by trained agents.
• A team that grows or shrinks with your volume.
• Tone, scripts and reporting adapted to your brand.

How we work

1. Incoming call
2. Conversation
3. Customer served

Result

Every customer conversation answered and followed through.

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Virtual Assistants

The problem

Your day disappears into calendars, inboxes and small tasks.

What we do

• A dedicated assistant for your calendar and meetings.
• Your inbox sorted, answered and flagged for you.
• Daily tasks done, with a report of what was done.

How we work

1. Calendar
2. Inbox
3. Tasks

Result

Time back in your week for what only you can do.

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Remote Sales Teams

The problem

Leads go cold because nobody follows up in time.

What we do

• Bilingual reps who contact and qualify your leads.
• Follow-up on every lead, until it is an opportunity or a clear no.
• Your pipeline kept up to date in your own CRM.

How we work

1. Prospect
2. Follow-up
3. Opportunity

Result

No lead left without an answer.

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App Remote Support

The problem

Users get stuck in your app and leave instead of asking.

What we do

• Help by chat, call or screen share.
• Step-by-step guidance until the question is solved.
• What users ask, reported back to your product team.

How we work

1. Question
2. Steps
3. Resolved

Result

Users who get unstuck and keep using your app.

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Software Development

The problem

Off-the-shelf tools don't fit how your business really works.

What we do

• Custom systems and internal tools built around your process.
• An architecture designed to grow without rewrites.
• Integration with the systems you already run.

How we work

1. Core system
2. Modules
3. Connected

Result

Software that fits your operation and keeps working as you grow.

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AI Integration

The problem

Repetitive work eats your team's time, and AI feels hard to start.

What we do

• Assistants that answer, draft and look things up.
• Automations connected to the tools you already use.
• Clear limits, so people stay in control.

How we work

1. Assistant
2. Tools
3. Automation

Result

Routine tasks handled automatically, inside tools your team already knows.

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Web Development

The problem

Your site is slow, awkward on a phone, or speaks only one language.

What we do

• Fast, responsive websites and web apps.
• English and Spanish from day one.
• Built to be found, and easy for you to update.

How we work

1. Desktop
2. Mobile
3. English / Spanish

Result

A site that works on every screen and in both languages.

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Social Media Management

The problem

Posting is irregular and comments go unanswered.

What we do

• Content planned and created for each channel.
• Scheduled publishing, on time.
• Comments and messages answered for you.

How we work

1. Content
2. Calendar
3. Community

Result

A steady, active presence your audience can count on.

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Business Analytics

The problem

You have data, but not the answer to what's working.

What we do

• Dashboards with the numbers that matter to you.
• Reports that explain what changed, and why.
• Recommendations for the next step.

How we work

1. KPIs
2. Trends
3. Results

Result

Decisions backed by numbers you understand.

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Advertisement Campaigns

The problem

Ad spend goes out and you can't tell what it brought back.

What we do

• Targeted campaigns on Google, Meta and TikTok.
• Creative and audiences tested and refined.
• Measured from the first click to the result.

How we work

1. Audience
2. Ads
3. Conversions

Result

Every campaign measured from click to result.

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