Keep more customer opportunities.
Give customers a person to talk to and a clear next step. Bilingual call handling and follow-up help reduce missed inquiries, even when your team is busy.
Call center support + virtual assistanceYOUR NEXT CHAPTER STARTS HERE
Skip the funnel.Talk to the humans._
One crew for your operations, technology, and growth. Bilingual services for businesses ready to go a little further.
Real people. EN + ES. No runaround.
TRANSMISSION FROM THE ViVa-VERSE YOUR CO-PILOT, VIVI
visitor@viva-direct: ~bash
ViVa OS [Version 2.0] — Human edition
✓ Mounting /services ........ OK
✓ Bilingual support ......... EN + ES
Good news, everyone. You found your crew.
Type help to explore. No coding experience required.
THE SHORT VERSION
Less on your plate. More room to grow.
What is ViVa Direct?
Your direct line to a bilingual business support team. Bring customer service, admin, marketing, software, and automation together in one plan.
Who is it for?
Small businesses and growing teams serving English- and Spanish-speaking customers — especially when calls, admin, and disconnected tools are taking over your day.
Why should I care?
You get help with the work that slows you down, so you can spend more time serving customers and building your business. Start with the services you need today.
What changes for your business
Spend less time on repeat work.
Put scheduling, inbox management, and routine workflows in capable hands. Target the manual tasks that drive operating costs and keep your people from higher-value work.
Virtual assistance + practical automationGrow without doing every job yourself.
Add support and technical capabilities around your existing team. Expand what you can handle without building a separate internal department for every need.
Software + marketing + business analytics01 / CHOOSE YOUR MODULES
Big ambitions.
The right backup.
Pick what you need. We’ll build a plan around your business, with real people behind every service.
MOD_01
Call center support
24/7 bilingual agents answering, routing, and resolving your customer calls.
MOD_02
Virtual secretarial
Scheduling, inboxes, and admin handled by a dedicated remote assistant.
MOD_03
Digital marketing
Campaigns, content, and ads built to reach English and Spanish-speaking customers.
MOD_04
Software development
Websites, portals, and tools built around how your business actually works.
MOD_05
Business analytics
Dashboards and reporting that turn the numbers you already collect into decisions you can act on.
MOD_06
AI integration
Practical automation that saves hours — chatbots, workflows, and smart routing.
00 modules selectedBuild my plan →
02 / LAUNCH SEQUENCE
From “what if” to liftoff.
- 01 →
Discover
A free consultation to understand your operations, goals, and gaps.
- 02 →
Propose
A custom plan and quote — only the services you actually need.
- 03 →
Deploy
Your team, tools, and workflows live within days, not months.
- 04 →
Support
Ongoing check-ins and reporting so the plan grows with you.
03 / SAME PLANET. TWO LANGUAGES.
Bilingual by design, not as an afterthought
Every ViVa team member works natively in English and Spanish. That means your customers in Miami, Mexico City, or Medellín get the same quality of service — and you get one partner instead of two.
BEFORE WE TALK
Good questions. Straight answers.
Here’s what to expect before you send an inquiry.
How much does it cost?
Pricing depends on the services, workload, coverage, and technical scope you need. Request a free custom quote so you can review the proposed scope and cost before deciding. Sending the form does not purchase a service.
How long does implementation take?
Timing depends on the service and your readiness. Support setup, a custom software build, and an integration have different requirements. We’ll scope the work, identify dependencies, and agree on a launch timeline with you before starting.
Do I need to sign a long-term contract?
The duration, payment schedule, cancellation terms, and service commitments are defined in your service agreement. Ask us to include your preferred arrangement in the proposal; a quote request does not commit you to a contract.
What support hours are available?
Our call center offering includes 24/7 bilingual coverage. The hours, channels, and escalation process for your selected services are confirmed in your plan. Call center coverage is separate from project and account-support hours.
Which languages do you support?
English and Spanish. You can request English, Spanish, or both in the quote form, and we’ll plan the service around your customers and preferred communication language.
Can you work with our existing tools?
Tell us which CRM, scheduling, phone, website, and other business tools you use. We’ll review available integrations and access requirements before confirming compatibility, scope, and cost.
Can the service be customized?
Yes. Choose the services you need and tell us about your workflows, goals, and constraints. We’ll propose a tailored scope; any custom development or additional requirements will be included for your review.
What happens during onboarding?
We begin by understanding your business and confirming the scope. Together we gather the required information, arrange appropriate tool access, define workflows and handoffs, and check the setup before launch.
Have a question about your situation?
Add it to your inquiry. A person from our team will help you work through it.
Talk to our team04 / OPEN A CHANNEL~/your-next-big-thing
Get started
Request your custom quote
Three quick steps. We respond within one business day.
- 1. Services
- 2. Your business
- 3. Contact
Step 1 of 3 · Services
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