Privacy Policy
This policy explains how [OWNER INPUT: legal entity name] ("ViVa Groups", "we") handles information when you visit this website or request a quote. It covers this website only; services we provide to clients may have separate privacy terms.
Who is responsible
[OWNER INPUT: legal entity name], [OWNER INPUT: postal address], is responsible for the information described here. Contact: quote@vivagroups.us, [OWNER INPUT: public phone number].
Information you provide
The quote form collects your name and email address, and any business name, phone number, service selections, team size, timeline, language preference and notes you choose to add. The submission also includes the page path, the interface language and the time it was sent. Please do not include passwords, payment details or sensitive personal information in your notes.
How we use it and why
We use your submission only to review your request, reply to you and prepare or discuss a quote. We rely on your request and our legitimate interest in answering it. We do not sell your information, use it for advertising, or send you marketing messages unless you separately agree to receive them.
Spam protection (Google reCAPTCHA)
To protect the quote form from automated abuse, the form page loads Google reCAPTCHA when you start using the form. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Google's Privacy Policy and Terms of Service apply to that processing. The rest of the website does not load reCAPTCHA.
Service providers
Cloudflare hosts the website and processes quote requests. Resend delivers quote emails to our team. Google provides reCAPTCHA on the form page. These providers receive what they need to deliver their services, which can include technical data such as your IP address and browser details, and they may process information in other countries. The website does not use analytics, advertising pixels, session recording or other trackers.
Browser storage
The website stores your language and your preferred experience (tour or direct page) in your browser's local storage, and your service choices for an unfinished quote in session storage, which is cleared when you close the tab. Your name, email, phone and notes are never stored in your browser. No cookies are set. Details are in our Cookie and Storage Notice.
How long we keep it
Quote requests are kept as email records for [OWNER INPUT: retention period] and then deleted, unless they become part of a client relationship or the law requires us to keep them longer. Server logs keep only the request time and IP address, for [OWNER INPUT: log retention period].
Security
Information is sent over encrypted connections. Access to quote emails is limited to the staff who handle quotes. No transmission or storage system is completely secure.
Your rights and choices
You can browse without submitting anything and leave optional fields empty. To ask for access to, correction of or deletion of information you submitted, or to object to its use, write to quote@vivagroups.us. Depending on where you live, you may have additional rights under the law, including the right to complain to a data protection authority. We may need to verify your identity, and we reply within the period the law requires.
Children
This website is meant for businesses and is not directed to children. We do not knowingly collect information from children. If you believe a child has sent us information, contact us and we will delete it.
Changes and language
We will post any change on this page with a new version number and date. This policy is published in English and Spanish; if they differ, the English version prevails. Version 2.0, effective [OWNER INPUT: effective date].
Contact
[OWNER INPUT: legal entity name][OWNER INPUT: postal address]
quote@vivagroups.us · [OWNER INPUT: public phone number]